Privacy Policy

Skipick is a food pre-order and pickup platform operated by Skipick Technologies Private Limited. We are committed to protecting your privacy and being transparent about how we handle your personal data.

By creating an account or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

This Policy applies to information collected through our mobile applications, website, communications, and any related services. It does not apply to third-party websites, restaurants, or payment providers, each of which is governed by their own privacy practices.

We collect information you provide directly, information generated when you use the Platform, and information from trusted third parties.

3.1 Personal Information

• Full name
• Date of birth (where required)
• Gender (optional)

3.2 Contact Details

• Mobile number
• Email address
• Emergency contact (optional)

3.3 Profile Information

• Profile photo (optional)
• Dietary preferences
• Saved addresses and favourite restaurants

3.4 Device Information

• Device model, operating system, and unique device identifiers
• Browser type, language, and time zone
• IP address and network information
• Crash logs and performance data

3.5 Location Data

With your permission, we collect precise or approximate location to show nearby restaurants, estimate pickup times, and send order-ready notifications. You may disable location access at any time through your device settings; some features may not work without it.

3.6 Order History

• Items ordered and order value
• Restaurants visited and pickup timestamps
• Ratings, reviews, and feedback

3.7 Payment Information

Payments are processed by PCI-DSS compliant third-party payment providers. We do not store your full card number, CVV, or UPI PIN. We may retain the last four digits, card type, and transaction reference for order, refund, and dispute management.

3.8 Communications

We collect messages you send us through in-app chat, email, or customer support, including call recordings for training and quality purposes (with notice where required).

We and our partners use cookies, SDKs, pixels, and similar technologies to remember your preferences, keep you signed in, measure performance, prevent fraud, and personalise content. You can control cookies through your browser settings; disabling them may affect functionality.

With your consent, we send push notifications for order updates, pickup reminders, offers, and account-related alerts. You can turn off notifications from your device settings at any time.

We use your information to:

• Create and manage your account
• Process orders, payments, refunds, and settlements
• Communicate order status, receipts, and support responses
• Personalise recommendations, offers, and search results
• Improve the Platform, troubleshoot issues, and prevent fraud
• Comply with legal obligations and enforce our Terms

7.1 Restaurant Partners

We share your name, order details, pickup time, and contact number with the restaurant preparing your order so they can fulfil it and coordinate pickup.

7.2 Third-party Service Providers

We share limited information with cloud hosting, communications (SMS/email/push), analytics, customer support, and fraud-prevention providers who process data on our behalf under strict confidentiality obligations.

7.3 Payment Processors

Payment details are shared directly with our payment partners to process transactions and issue refunds.

7.4 Analytics

We use analytics tools to understand aggregate usage. Where possible, data is pseudonymised or aggregated.

7.5 Advertising

We may work with advertising partners to show relevant offers. We do not sell your personal information. You may opt out of personalised advertising in your account settings.

7.6 Legal & Safety

We may disclose information if required by law, court order, or to protect the rights, property, or safety of users, partners, or the public.

We retain personal data only as long as necessary to provide the Platform, comply with legal obligations (including tax and accounting), resolve disputes, and enforce agreements. Order and transaction records are typically retained for up to eight years as required under Indian law.

We use industry-standard safeguards including encryption in transit (TLS), access controls, secure data centres, and regular audits. No system is completely secure; please protect your login credentials and notify us promptly of any suspected unauthorised access.

Subject to applicable law, you have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Withdraw consent for optional processing
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at privacy@skipick.app.

You can request account deletion from the app (Profile → Settings → Delete Account) or by writing to us. Deletion is completed within 30 days, subject to records we must retain for legal, tax, or fraud-prevention purposes.

The Platform is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us and we will delete it promptly.

We may update this Policy from time to time. Material changes will be notified through the app, email, or a prominent notice on our website. The 'Last Updated' date at the top indicates the latest revision.

For questions, requests, or complaints related to this Policy, please contact our Data Protection Officer:

• Company: Skipick Technologies Private Limited
• Email: privacy@skipick.app
• Grievance Officer: grievance@skipick.app
• Address: Bengaluru, Karnataka, India