Terms & Conditions

By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years old and legally capable of entering a binding contract under Indian law. By using the Platform, you represent that you meet these requirements.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorised access. We may suspend accounts that provide false information or violate these Terms.

4.1 Pre-order Scheduling

You may place orders for immediate preparation or schedule pickup for a later time slot offered by the restaurant. Availability depends on the restaurant's operating hours and capacity.

4.2 Restaurant Preparation

Once accepted, the restaurant will begin preparing your order according to the scheduled time. Preparation times are estimates and may vary based on restaurant load.

4.3 Pickup Process

You will receive a notification when your order is ready. Please present your order ID or QR code at the pickup counter to collect your order.

5.1 Pickup Time Expectations

You are expected to arrive within the pickup window communicated in the app. Food quality is best when picked up on time.

5.2 Delayed Pickup

If you arrive late, the restaurant may re-prepare the order at its discretion, and food quality is not guaranteed. Additional wait time may apply.

5.3 No-show Orders

Orders not picked up within a reasonable grace period after the scheduled window may be marked as 'no-show'. Such orders are not eligible for a refund, and repeated no-shows may lead to account restrictions.

You may modify or cancel an order before the restaurant begins preparation. Once preparation starts, cancellations may not be possible or may attract charges to compensate the restaurant.

Refunds are issued for eligible cases including order cancellation before preparation, restaurant-initiated cancellation, incorrect or missing items, or verified quality issues. Approved refunds are credited to the original payment method within 5–10 business days.

8.1 Pricing

Menu prices are set by the restaurant. Additional charges such as packaging fees, platform fees, or convenience fees may apply and will be shown before checkout.

8.2 Taxes

Applicable GST and other statutory taxes will be charged as required by law.

8.3 Payment Terms

Payments are processed by third-party payment providers. By placing an order, you authorise us to charge your selected payment method for the full order amount.

Coupons are subject to specific terms including validity, minimum order value, applicable restaurants, and usage limits. We reserve the right to modify or withdraw offers at any time. Coupons obtained fraudulently will be voided.

All trademarks, logos, software, content, and design elements on the Platform are owned by Skipick Technologies Private Limited or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose
• Interfere with the Platform's security or functionality
• Attempt to access accounts or data belonging to others
• Post abusive, defamatory, or obscene content in reviews or communications
• Use bots, scrapers, or automated tools to access the Platform
• Resell or commercially exploit the Platform without authorisation

We may suspend or terminate your account at any time for violation of these Terms, suspected fraud, chargeback abuse, repeated no-shows, or other harmful behaviour. You may close your account at any time from the app.

The Platform is provided on an 'as is' and 'as available' basis. We do not warrant uninterrupted or error-free operation. Food quality, preparation, hygiene, and packaging are the responsibility of the respective restaurant.

To the maximum extent permitted by law, our aggregate liability arising from or related to your use of the Platform will not exceed the value of the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

You agree to indemnify and hold harmless the Company, its affiliates, officers, employees, and partners from any claims, damages, or expenses arising out of your breach of these Terms, misuse of the Platform, or violation of any law.

These Terms are governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with these Terms will first be attempted to be resolved amicably. If unresolved within 30 days, disputes will be subject to the exclusive jurisdiction of the competent courts at [City], India.

• Company: Skipick Technologies Private Limited
• Support: support@skipick.app
• Grievance Officer: grievance@skipick.app
• Address: Bengaluru, Karnataka, India