Whether it's an order that's running late, a payment question, or you want to serve hungry customers with Skipick — we're one message away.
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FAQ
Each restaurant sets its own prep time — you'll see the exact 'Ready by' clock the moment your order is confirmed.
No worries. Your food is held for 30 minutes past the ready time. You can also nudge the restaurant from the order screen.
Refunds for cancelled or missed orders land back on your original payment method within 3–5 business days.
Head to the Partners section, or drop us a note below with the subject 'Partner'. Our onboarding team replies within a day.