Partner Privacy Policy

1.1 Restaurant Details

• Legal and trade name
• Cuisine type and category
• Address, geo-coordinates, and operating hours
• Photographs of outlet and food items

1.2 Owner Information

• Name, designation, and contact details of authorised signatories
• Government-issued identity proof
• Photograph (for KYC)

1.3 KYC Information

We collect documents required to verify your business including FSSAI licence, Shop & Establishment certificate, trade licence, and other statutory approvals.

1.4 GST Information

GSTIN, GST registration certificate, and related tax details.

1.5 PAN Details

Business PAN and, where applicable, PAN of authorised signatories.

1.6 Bank Account Information

• Account holder name
• Account number and IFSC
• Cancelled cheque or bank statement

1.7 Settlement Information

Transaction records, payout history, tax deductions, invoices, and reconciliation reports.

2.1 Device Information

Details about devices used to access the partner portal including IP address, device model, operating system, and app version.

2.2 Usage Analytics

Login activity, order acceptance rate, preparation time, cancellation rate, and other operational metrics.

2.3 Customer Order Data

Order details required to fulfil customer orders, including customer name, order items, pickup time, and contact number (limited to fulfilment purposes).

2.4 Menu Data

Item names, descriptions, images, pricing, availability, and inventory levels you upload.

2.5 Communications

Support tickets, chat messages, emails, and call recordings with our partner support team.

• Verify eligibility and complete onboarding
• Enable order routing, fulfilment, and settlements
• Provide analytics, insights, and performance reporting
• Prevent fraud, abuse, and policy violations
• Comply with legal, tax, and regulatory obligations
• Improve the merchant dashboard and support experience

4.1 Third-party Service Providers

We share information with hosting, communications, KYC/verification, analytics, and customer support vendors under confidentiality obligations.

4.2 Payment Processors

Settlement and bank details are shared with payment partners and banks to process payouts.

4.3 Regulatory Authorities

We may disclose information to tax authorities, food safety regulators, and law enforcement as required by law.

4.4 Customers

Basic restaurant information (name, address, menu, ratings) is displayed to customers on the Platform.

We use encryption in transit, role-based access controls, audit logs, and secure hosting environments to protect Partner data. Access to sensitive KYC and financial information is limited to authorised personnel.

We retain Partner data for as long as your account is active and for any period required under applicable laws (including tax, accounting, and anti-money laundering regulations), typically up to eight years after account closure.

Upon termination, we will retain records necessary for legal compliance and pending settlements. Personal data of individuals associated with the Partner may be deleted or anonymised where permissible.

Any updates to this Policy will be notified through the partner portal or via email. Continued use of the Platform after changes take effect constitutes acceptance.

• Company: Skipick Technologies Private Limited
• Partner Support: partners@skipick.app
• Privacy: privacy@skipick.app
• Address: Bengaluru, Karnataka, India