Vendor Privacy Policy

Skipick connects customers with food vendors for timed pre-orders and pickup. This policy covers information we collect from vendors through our apps, website (including skipick.com), and support channels.

By creating a vendor account or using the Platform, you agree to these practices. If you do not agree, please do not use Skipick as a vendor.

We collect information you give us and information created when you use Skipick as a vendor.

2.1 Account & contact

• Phone number and name of the account holder or authorised contact
• Email address, if you provide one for support or settlements

2.2 Business & outlet

• Vendor or trade name, outlet address, and operating hours
• Cuisine or food category, photos, and listing details you upload

2.3 Menu & orders

• Menu items, prices, availability, and images you upload
• Order details, pickup times, and order status
• Pickup OTP verification related to fulfilment

2.4 Payments & settlements

Bank account details for payouts, and transaction records needed for settlements, refunds, and reconciliation. Payment processing may be handled by third-party providers.

2.5 Support

When you contact us (for example at support@skipick.com), we keep your messages and related account or order context so we can help you.

We use vendor information to:

• Create and manage your vendor account
• Show your listing and menu to customers
• Send you pre-orders and timing signals for kitchen prep
• Support pickup with OTP and order status updates
• Process settlements, refunds, and adjustments
• Respond to support requests
• Prevent fraud, abuse, and policy violations
• Comply with law and enforce our Vendor Terms

To fulfil orders, we may share with you customer details such as name (if set), order items, pickup time or ETA signals, phone number if needed for fulfilment, and the pickup OTP flow.

Use this information only to prepare and hand over the order. Do not use it for marketing or other purposes unless the customer separately agrees with you.

We do not sell your information. We share it only as described below:

5.1 Customers

Your vendor name, address, menu, photos, and ratings may be shown to customers on Skipick.

5.2 Service providers

Trusted providers who help with hosting, messaging, payments, and support. They process data on our instructions and must protect it.

5.3 Legal & safety

We may disclose information if required by law or when reasonably necessary to protect users, vendors, or Skipick from harm, fraud, or security threats.

We keep vendor data only as long as needed to provide Skipick, maintain your account, handle disputes, and meet legal, tax, and accounting requirements.

We use reasonable safeguards, including encryption in transit (TLS), access controls, and secure hosting practices. No system is 100% secure. Protect your login credentials and contact us if you suspect unauthorised access.

Subject to applicable law, you may ask to access, correct, or delete information we hold about you.

To make a request, email us at support@skipick.com. We may need to verify your identity first.

You can request vendor account deletion by emailing support@skipick.com. We aim to complete deletion within 30 days, except for information we must retain for legal, tax, settlement, fraud-prevention, or unresolved dispute purposes.

For privacy questions or requests, contact us at:

• Email: support@skipick.com
• Website: https://www.skipick.com