Vendor Terms

By creating a vendor account or using the Platform as a vendor, you agree to these Terms and our Vendor Privacy Policy. If you do not agree, do not use Skipick as a vendor.

You must be authorised to operate a food business and follow applicable laws for preparing and selling food.

Keep your account details accurate and your login secure. You are responsible for activity on your account. Notify us if you suspect unauthorised access.

Your vendor name, address, hours, menu, prices, and images must be accurate and not misleading. Mark unavailable items promptly. Misleading or offensive content may be removed.

Skipick may send you pre-orders and timing signals so you can start preparing close to the customer's arrival. Preparation times are estimates and may vary.

Accept or reject orders in good faith. Excessive rejections or delays may lead to listing limits or suspension.

Hand over the correct order after verifying the pickup OTP, and keep order status updated in the app.

You set your menu prices. A platform fee may apply as shown or agreed for your account. Skipick does not charge packaging fees or GST to customers on top of the order; you remain responsible for your own tax compliance.

Payouts are made to your registered bank account as per the settlement cycle we agree with you, net of platform fees, refunds, and other adjustments.

If a refund is due to a vendor issue (such as wrong or missing items), the amount may be adjusted from your settlement.

Customer information shared with you is only for fulfilling the order. Do not use it for marketing or other purposes without the customer's separate consent.

You prepare and provide the food. Skipick does not cook, package, or inspect meals. You are responsible for food safety, hygiene, preparation, and packaging under applicable law.

You agree not to:

• Use Skipick for unlawful, fraudulent, or harmful purposes
• Misrepresent your business, menu, or prices
• Misuse customer data
• Interfere with the Platform's security or operations

We may suspend or end your listing for breach of these Terms, fraud, food-safety concerns, excessive cancellations, or harmful behaviour. You may stop using Skipick and request account closure by emailing support@skipick.com.

Skipick owns the trademarks, logos, software, content, and design on the Platform. Your vendor name, logo, and menu content remain yours. You allow Skipick to show them on the Platform to list and promote your outlet.

To the maximum extent permitted by law, Skipick is not liable for food prepared by you, or for indirect or consequential losses. Our total liability related to your use of the Platform will not exceed fees we received from your orders in the three months before the claim.

These Terms are governed by the laws of India.

Any dispute will first be attempted to be resolved amicably. If unresolved within 30 days, disputes will be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.

• Email: support@skipick.com
• Website: https://www.skipick.com