Terms of Service

By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years old to use Skipick. By using the Platform, you confirm that you meet this requirement.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorised access. We may suspend accounts that provide false information or violate these Terms.

4.1 Pre-order Scheduling

You may place orders for immediate preparation or schedule pickup for a later time slot offered by the food vendor. Availability depends on the vendor's operating hours and capacity.

4.2 Vendor Preparation

Once accepted, the food vendor will begin preparing your order according to the scheduled time. Preparation times are estimates and may vary based on vendor load.

4.3 Pickup Process

You will receive a notification when your order is ready. Present the pickup OTP shown in the app at the counter to collect your order.

5.1 Pickup Time Expectations

You are expected to arrive within the pickup window communicated in the app.

5.2 Delayed Pickup

If you arrive late, the food vendor may decide how to handle your order, which may include additional wait time or preparing the order again. Skipick does not prepare the food and is not responsible for how the vendor handles late pickups.

5.3 Cash on Delivery (COD) & Uncollected Orders

If you place a cash-on-delivery (COD) order and do not pick it up, we may restrict or suspend your account, including limiting future COD orders. Repeated uncollected COD orders may lead to further account restrictions.

You may modify or cancel an order before the food vendor begins preparation. Once preparation starts, cancellations may not be possible or may attract charges to compensate the vendor.

Refunds may be issued for eligible cases such as cancellation before preparation, vendor-initiated cancellation, or incorrect or missing items confirmed with the food vendor. Approved refunds are credited to the original payment method within 5-10 business days. Skipick does not prepare food and does not decide food quality.

8.1 Pricing

Menu prices are set by the food vendor. A platform fee may apply and will be shown before checkout. Skipick does not charge packaging fees or GST on your order.

8.2 Payment Terms

Payments are processed by third-party payment providers. By placing an order, you authorise us to charge your selected payment method for the full order amount.

Coupons are subject to specific terms including validity, minimum order value, applicable food vendors, and usage limits. We reserve the right to modify or withdraw offers at any time. Coupons obtained fraudulently will be voided.

Skipick owns the trademarks, logos, software, content, and design on the Platform. You may not copy, modify, distribute, or create derivative works without our prior written consent.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose
• Interfere with the Platform's security or functionality
• Attempt to access accounts or data belonging to others
• Post abusive, defamatory, or obscene content in reviews or communications
• Use bots, scrapers, or automated tools to access the Platform
• Resell or commercially exploit the Platform without authorisation

We may suspend or terminate your account at any time for violation of these Terms, suspected fraud, chargeback abuse, repeated uncollected COD orders, or other harmful behaviour. You may close your account at any time by emailing support@skipick.com.

The Platform is provided on an 'as is' and 'as available' basis. We do not warrant uninterrupted or error-free operation. Food is prepared and provided by the food vendor, not by Skipick. Preparation, hygiene, packaging, and the food itself are the vendor's responsibility.

To the maximum extent permitted by law, our aggregate liability arising from or related to your use of the Platform will not exceed the value of the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

You agree to indemnify and hold harmless Skipick, its affiliates, officers, employees, and partners from any claims, damages, or expenses arising out of your breach of these Terms, misuse of the Platform, or violation of any law.

These Terms are governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with these Terms will first be attempted to be resolved amicably. If unresolved within 30 days, disputes will be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.

• Email: support@skipick.com