1. Introduction
Skipick helps you discover nearby food vendors, order ahead, and pick up your meal when it is freshly ready. We coordinate timing between you and the kitchen so you spend less time waiting and more time enjoying food.
This Policy covers information collected through our apps, website (including skipick.com), and support channels.
By creating an account or using the Platform, you agree to these practices. If you do not agree, please do not use Skipick.
2. Information We Collect
We collect information you give us, information created when you use Skipick, and limited information from partners who help us run the Platform.
2.1 Account & profile
- Phone number - required at signup to create and verify your account
- Name - optional; you can add or edit it later in your profile
2.2 Orders & pickup
- Menu items, customisations, order value, and special instructions
- Scheduled or estimated pickup time
- Order status (accepted, preparing, ready, completed, cancelled)
- Pickup OTP shown in the app to collect your order
- Ratings, reviews, and feedback you submit
2.3 Location (with your permission)
If you allow location access, we use it to show nearby vendors, estimate your arrival for kitchen timing, and send more accurate "order ready" alerts. You can turn location off in your device settings; some features (like nearby discovery and live ETA timing) may work less accurately without it.
2.4 Payments
Payments are processed by third-party payment providers. We do not store your full card number, CVV, or UPI PIN. We may keep transaction IDs, amount, status, payment method type, and last four digits of a card (if applicable) for receipts, refunds, and dispute handling.
2.5 Support & communications
When you contact us (email or in-app), we keep the content of your messages and related account/order context so we can help you. If you enable notifications, we also store device tokens needed to deliver them.
3. How We Use Information
We use your information to operate Skipick and improve the pickup experience, including to:
- Create and secure your account (via phone number)
- Show your name on orders and pickups when you have added it
- Show relevant nearby vendors and menus
- Place, update, and fulfil pre-orders for pickup
- Time kitchen prep based on your scheduled pickup time or live ETA
- Send order updates, readiness alerts, and pickup reminders
- Process payments, refunds, and invoices
- Respond to support requests and resolve issues
- Prevent fraud, abuse, and unauthorised access
- Send service announcements; marketing messages only where permitted and with opt-out available
- Comply with law and enforce our Terms of Service
4. Kitchen Timing & Order Sharing
A core part of Skipick is coordinating when a vendor should start preparing your order so food is ready close to your arrival - not too early, not too late.
To do this, we share with the fulfilling vendor the information needed to prepare and hand over your order, such as your name (if you have set one) or pickup label, order items, pickup time/ETA signals, and your phone number if needed for fulfilment issues.
Vendors receive this information only to fulfil your order and improve their service on Skipick. They should not use it for unrelated marketing unless you separately agree with them.
7. Notifications
With your permission, we send notifications about order status, kitchen timing, pickup readiness, and important account or service updates. You can disable notifications in your device settings at any time. Transactional messages about active orders may still be delivered through other channels (such as in-app alerts or SMS) when needed to complete your order.
8. Data Retention
We keep personal data only as long as needed to provide Skipick, maintain your account, handle disputes, and meet legal, tax, and accounting requirements.
9. Data Security
We use reasonable technical and organisational safeguards, including encryption in transit (TLS), access controls, and secure hosting practices. No method of transmission or storage is 100% secure. Please protect your device and login credentials, and contact us right away if you suspect unauthorised access to your account.
10. Your Rights & Choices
Depending on applicable law (including India's Digital Personal Data Protection Act, where it applies), you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information (including updating your name in profile)
- Withdraw consent for optional processing (such as marketing or precise location)
- Request deletion of your account and associated data
- Ask questions about how we process your data
To make a request, email us at support@skipick.com. We may need to verify your identity before fulfilling certain requests.
11. Account Deletion
You can request account deletion by emailing support@skipick.com. We aim to complete deletion within 30 days, except for information we must retain for legal, tax, fraud-prevention, or unresolved dispute purposes.
12. Children's Privacy
Skipick is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a minor has created an account, contact us and we will take appropriate steps to delete the information.
13. Contact Us
For privacy questions, data requests, or complaints, contact us at:
- Email: support@skipick.com
- Website: https://www.skipick.com